Hotel Services
Omni Kids Program
Select Guest Program
Professional concierge staff located on lobby level
Full-service Business Center located on lobby level
Same day dry cleaning/laundry services
30 specialty shops and boutiques
Airline Desk (within complex)
Barber shop and beauty salon (within complex)
Medical facility (within complex)
Newsstand (within complex)
24-hour room service
Turndown service upon request
Evening shoeshine service with early morning return
Express check-in/check-out
Safe deposit boxes
Childcare service available through the Tower Club
VIP services for our visiting dignitaries
Pets under 25 lbs. allowed ($50 non-refundable fee)
Shuttle and private car service to local Charlotte destinations (fee)
Self parking in garage (fee appx. $8 per day)
Valet parking (appx. $16 per day)
Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Guest Amenities
Evening turndown service
Fully-stocked refreshment center
Hair dryer
Coffee maker with complimentary coffee
Iron and full-size ironing board
Triple sheeting on bed
Satin hangers
Plush terry robes
Complimentary USA Today paper
Dual phone lines with voice mail
Smartdesk with dataport
25-inch remote Television
VCR Rental upon request
On-Command hit movies
132 East Trade Street
Charlotte, North Carolina 28202
United States
Phone: 704-377-0400
Toll Free: (800) 843-6664
Fax: 704-347-4835